Transit Archives - BUSRide


Tucson’s Sun Tran makes it easy to give riders real-time information

For Steve Spade, general manager of Sun Tran, Sun Van and Sun Link in Tucson, Arizona, transit service is about creating “raving fans.” Drawn from “Raving Fans: A Revolutionary Approach to Customer Service,” a book by Ken Blanchard and Sheldon Bowles, this theory posits that all businesses should be focused on understanding customer expectations. Once […]

3 questions for the future of transit in a post-COVID-19 World

By Roger Helmy, Trapeze Group Time and time again, when we have faced adversities, we have rallied only to become even stronger. The COVID-19 pandemic is no different. While COVID-19 brought new challenges to transit, it also showed us the importance of making sure transit is positioned to manage whatever challenges lay ahead. We need […]

Responding to the new normal in the transit industry

As various industries do their part to support social distancing measures, the “new normal” way of operating has posed challenges, and driven innovation. The transit industry is no exception, and as transit operators have continued to play a key role in supporting essential services and providing transport for those who need it, they have also […]

Integrating ITS with Legacy Systems

BUSRide spoke with key transit thought leaders about integrating new Intelligent Transportation Systems (ITS) with legacy technology. Their in-depth discussion explored the risks associated with poor integration; unique challenges faced by early adopters; first steps toward integrating disparate systems; and the value of data warehousing. What problems do “disconnected” systems pose for agencies? David Mugica: […]

Big Data has big payoffs for this APTA-award winning transit agency

Contributed by TripSpark staff   Long-time TripSpark partner Blacksburg Transit (BT) won the American Public Transportation  Association’s 2019 Outstanding Transit System award for North America, in the small urban system category.  Tim Witten, ITS and Special Projects Manager for BT talks about how Big Data has helped improve customer experience, planning and service.   What TripSpark products […]

Designed for paratransit, Suffolk County Transit makes notable difference in peak-hour dispatching

The fundamental job of fixed-route and paratransit services are the same: get passengers from point A to B in the shortest amount of time. There are other similarities but, right now, it’s the differences that matter. Paratransit already uses different scheduling software because they don’t travel along a fixed route; they are often door-to-door. So, […]

Agencies nationwide honor Rosa Parks

Milwaukee County Transit System Milwaukee County Executive Chris Abele, the Milwaukee County Transit System (MCTS) and the Milwaukee County Office on African American Affairs (OAAA) partnered to honor the life of Rosa Parks and recognize her contribution to the ongoing fight for equality and equity for all. MCTS kept a seat open on every bus […]

NJ TRANSIT streamlines paratransit reservations and fare collection with web-based solutions

Through technological advancements and the advent of social media, consumer expectations are at an all-time high. Consumers have become independent in information gathering and don’t want to have to wait to get their answers. It shouldn’t be surprising that transit passengers expect the same level of service and instant gratification. In the transit world, this […]

Vericom sets the standard for brake-system testing

By Richard Tackett with reporting by David Hubbard Vericom LLC has been providing precise, easy-to-use engineering test systems for 35 years.  In 1984, Roger McCumber, along with fellow ‘hot rod’ and drag-racing enthusiasts, wanted to create a device to test the speeds of performance cars and motorcycles. That lead to the development of one of […]

JAUNT commuters CONNECT with low-floor buses by ARBOC

JAUNT commuters CONNECT with low-floor buses by ARBOC Since 1975, JAUNT has provided public transit services to the city of Charlottesville, Virginia, and the surrounding counties of Louisa, Buckingham, Nelson, Fluvanna and Albemarle. Today its fleet of 85 vehicles primarily provides demand-response service, as well as connector, circulator and express fixed-routes in certain locations. In […]