Software Archives - BUSRide


Tucson’s Sun Tran makes it easy to give riders real-time information

For Steve Spade, general manager of Sun Tran, Sun Van and Sun Link in Tucson, Arizona, transit service is about creating “raving fans.” Drawn from “Raving Fans: A Revolutionary Approach to Customer Service,” a book by Ken Blanchard and Sheldon Bowles, this theory posits that all businesses should be focused on understanding customer expectations. Once […]

Are You Ready for H.265?

Picture this: you have implemented the latest video compression technology (H.265) on your fleet of 20 buses. Each bus has 12 cameras and you downloaded two hours of footage per bus to a USB. You’re excited to review the high-quality video on your 2015 computer, but when you insert the drive, open your computer video […]

Big Data has big payoffs for this APTA-award winning transit agency

Contributed by TripSpark staff   Long-time TripSpark partner Blacksburg Transit (BT) won the American Public Transportation  Association’s 2019 Outstanding Transit System award for North America, in the small urban system category.  Tim Witten, ITS and Special Projects Manager for BT talks about how Big Data has helped improve customer experience, planning and service.   What TripSpark products […]

Designed for paratransit, Suffolk County Transit makes notable difference in peak-hour dispatching

The fundamental job of fixed-route and paratransit services are the same: get passengers from point A to B in the shortest amount of time. There are other similarities but, right now, it’s the differences that matter. Paratransit already uses different scheduling software because they don’t travel along a fixed route; they are often door-to-door. So, […]

NJ TRANSIT streamlines paratransit reservations and fare collection with web-based solutions

Through technological advancements and the advent of social media, consumer expectations are at an all-time high. Consumers have become independent in information gathering and don’t want to have to wait to get their answers. It shouldn’t be surprising that transit passengers expect the same level of service and instant gratification. In the transit world, this […]

Artificial Intelligence Drives Safer Fleet Management

By Sean O’Neil In today’s transportation environment there are more moving pieces than ever before. Fleet managers have the daunting task of trying to gain insight and visibility into their driver’s behavior and safety in a rapidly changing world. For years now, some form of real-time fleet management software is deployed at nearly every major […]

Saskatoon Transit undergoes a culture change, while automating, optimizing its payroll process

It is no surprise that transit agencies are constantly evaluating where they can shift from manual to automated processes,saving time, money and ultimately improving their transit service for a better customer experience. But what happens when you have implemented a technology but do not stay up-to-date on upgrades, leverage new features, or teach new staff […]

Checker Bus streamlines operations with busHive

 The Client One of busHive’s many satisfied customers is Checker Bus LLC, in Marquette, Michigan. Checker has a fleet of over 30 buses which include Entertainer coaches, Mini-coaches, Limo buses, trolleys, school buses, vans, SUVs, and of course, motorcoaches for weddings and tours across the upper mid-west. Checker operates their own garage with three full-time […]

KCATA expands its Smart City with INFOtransit

The team at Kansas City Area Transportation Authority (KCATA) considers the agency a leader in Smart City deployment — increasing operational efficiency by continuously rolling out technology and data-gathering tools on the cutting-edge of public transit. To that effect, KCATA has been hard at work on expanding MAX, the city’s Bus Rapid Transit (BRT) line. […]

Eliminate surveillance guesswork

Using video and vehicle metadata to find the evidence you need By Keith Winchester One of the primary benefits of equipping your bus fleet with video surveillance is the ability to use recorded video to solve problems. Video helps facilitate that “aha” moment, when a security or risk management officer finds the evidence they’re looking […]