Operations Archives - BUSRide


3 questions for the future of transit in a post-COVID-19 World

By Roger Helmy, Trapeze Group Time and time again, when we have faced adversities, we have rallied only to become even stronger. The COVID-19 pandemic is no different. While COVID-19 brought new challenges to transit, it also showed us the importance of making sure transit is positioned to manage whatever challenges lay ahead. We need […]

Tucson’s Sun Tran makes it easy to give riders real-time information

For Steve Spade, general manager of Sun Tran, Sun Van and Sun Link in Tucson, Arizona, transit service is about creating “raving fans.” Drawn from “Raving Fans: A Revolutionary Approach to Customer Service,” a book by Ken Blanchard and Sheldon Bowles, this theory posits that all businesses should be focused on understanding customer expectations. Once […]

Responding to the new normal in the transit industry

As various industries do their part to support social distancing measures, the “new normal” way of operating has posed challenges, and driven innovation. The transit industry is no exception, and as transit operators have continued to play a key role in supporting essential services and providing transport for those who need it, they have also […]

Collision Repair, Refurbishment, and Remanufacturing: Know Before You Go

Last month BUSRide Maintenance convened a remote meeting to discuss the intricacies of bus collision work, the benefits of refurbishment and remanufacturing, and the dangers of miscalculating major repairs. These are the results of that discussion. Our panelists: Ed Harmon – National Director of Operations, Southwest Region – ABC Companies Steve Walther – Collision Manager […]

Only EVIR® by Zonar verifies inspections and compliance

By Richard Tackett In the wake of the COVID-19 outbreak, safety — and, notably, sanitization — is paramount for bus passengers and transportation. Comprehensive maintenance and safety procedures are critical not only for day-to-day operations, but for the public’s faith in group transportation. The pre-trip vehicle inspection is of greater concern than ever before. Verifiability […]

Ramping Up Recovery

MCI packages resources to keep motorcoach travel moving ahead As operators resume their schedules and rebuild business, MCI is dedicating itself to helping customers get back on the road with new processes and procedures—and a strong emphasis on passenger care. “Our main goal is to support our customers’ efforts to inspire passengers to ride again […]

Protecting Operators and Agencies After the Sale is Closed

For this special section, BUSRide consulted with key figures from some of the foremost product and service providers in both the motorcoach and transit industries. They discussed the levels of support, customization, and service provided for their customers, demonstrating why it is often after-sale interactions between vendors and customers that are most important. Contributing to […]

Integrating ITS with Legacy Systems

BUSRide spoke with key transit thought leaders about integrating new Intelligent Transportation Systems (ITS) with legacy technology. Their in-depth discussion explored the risks associated with poor integration; unique challenges faced by early adopters; first steps toward integrating disparate systems; and the value of data warehousing. What problems do “disconnected” systems pose for agencies? David Mugica: […]

The Annual Fleet Finance Summit

Presented by BUSRide BUSRide convened a discussion moderated by Craig Lentzsch, former CEO of Greyhound Lines; former president / CEO of Coach America; and past executive director of All Aboard America! Holdings. He and a panel of industry experts explored the latest trends in fleet financing; the new and pre-owned coach markets; different lease types for […]

Designed for paratransit, Suffolk County Transit makes notable difference in peak-hour dispatching

The fundamental job of fixed-route and paratransit services are the same: get passengers from point A to B in the shortest amount of time. There are other similarities but, right now, it’s the differences that matter. Paratransit already uses different scheduling software because they don’t travel along a fixed route; they are often door-to-door. So, […]