Operations Archives - Page 6 of 7 - BUSRide


Mystery riders lend an extra set of eyes and ears

In an industry where safety compliance and customer service make or break reputations, bus professionals need to know their interests are in good hands out on the road.

Tough work, but some people get to do it

It is essentially unreasonable in this day and age to think an affluent demographic will choose to ride a coach on trips more than a few hundred miles.

Turn regulations into policy to ensure compliance

I do not need a crystal ball to tell me what comes to mind for most bus company owners when they hear the word compliance. I already know they would say DOT regulations.

Bus and coach drivers always there in emergencies

One stormy day in June in Pinellas County, FL, PSTA bus driver Don Dillon drove by a large palm tree burning after a lightning strike next to a home and immediately pulled over to report the fire to his dispatch. He then ran and knocked on the door, hopped the fence and banged on the back windows.

Sorry, a rogue is no reincarnate

The U.S. Government Accountability Office (GAO) uses the word reincarnated to describe out of service operators who have returned in no better shape than when they left to do business under a new identity.

Dispatch is the X factor in safety

If an operator were asked to list the most important safety factors in a bus and motorcoach operation, what comes to mind as the five most important points?
Chances are slim to none that dispatch made that list. Many passenger transportation companies do not realize the dispatcher often is the forgotten ingredient in the safety soup.

The good want the bad and the ugly off the road

With the federal transportation agencies catching it from all sides, the announcement by DOT Secretary Ray LaHood for a full departmental review of motorcoach safety certainly touched a nerve in one operator in Texas.

Do not dismiss dispatch

An effective dispatch department can keep a motorcoach operation feeling less like a circus, and more like a well-oiled machine. As a central hub of an operation, dispatch is like the ringleader, capable of taming the beast—or at least keeping the chaos organized, and putting out fires with quick thinking and problem solving.

What we have here is a failure to administrate

In its summation of the Mexican Hat crash of January 2008 that killed nine passengers, the decision by the National Transportation Safety Board (NTSB) to also bring the hammer down on the National Highway Traffic Safety Administration (NHTSA) has stirred a smoldering fire.

Paratransit takes a hit in budget decisions; but the beat will go on

In an economy this bleak with requisite budget slashing unfortunately becoming the new order of the day, agencies and companies seem to be operating on the premise that they are just doing what a business has to do.