Complete Coach Works (CCW) is at the midway point of a project with Long Beach Transit (LBT) to perform a mid-life rehabilitation on (72) 2012, 2013, 2015 Gillig buses. The project includes a cosmetic rehabilitation and engine replacement. The 40-foot-long buses are being repowered with the new Cummins L9N CNG “Near Zero” engines. The newer […]
For Steve Spade, general manager of Sun Tran, Sun Van and Sun Link in Tucson, Arizona, transit service is about creating “raving fans.” Drawn from “Raving Fans: A Revolutionary Approach to Customer Service,” a book by Ken Blanchard and Sheldon Bowles, this theory posits that all businesses should be focused on understanding customer expectations. Once […]
By Roger Helmy, Trapeze Group Time and time again, when we have faced adversities, we have rallied only to become even stronger. The COVID-19 pandemic is no different. While COVID-19 brought new challenges to transit, it also showed us the importance of making sure transit is positioned to manage whatever challenges lay ahead. We need […]
As various industries do their part to support social distancing measures, the “new normal” way of operating has posed challenges, and driven innovation. The transit industry is no exception, and as transit operators have continued to play a key role in supporting essential services and providing transport for those who need it, they have also […]
BUSRide spoke with key transit thought leaders about integrating new Intelligent Transportation Systems (ITS) with legacy technology. Their in-depth discussion explored the risks associated with poor integration; unique challenges faced by early adopters; first steps toward integrating disparate systems; and the value of data warehousing. What problems do “disconnected” systems pose for agencies? David Mugica: […]
Contributed by TripSpark staff Long-time TripSpark partner Blacksburg Transit (BT) won the American Public Transportation Association’s 2019 Outstanding Transit System award for North America, in the small urban system category. Tim Witten, ITS and Special Projects Manager for BT talks about how Big Data has helped improve customer experience, planning and service. What TripSpark products […]
The fundamental job of fixed-route and paratransit services are the same: get passengers from point A to B in the shortest amount of time. There are other similarities but, right now, it’s the differences that matter. Paratransit already uses different scheduling software because they don’t travel along a fixed route; they are often door-to-door. So, […]
Milwaukee County Transit System Milwaukee County Executive Chris Abele, the Milwaukee County Transit System (MCTS) and the Milwaukee County Office on African American Affairs (OAAA) partnered to honor the life of Rosa Parks and recognize her contribution to the ongoing fight for equality and equity for all. MCTS kept a seat open on every bus […]
Through technological advancements and the advent of social media, consumer expectations are at an all-time high. Consumers have become independent in information gathering and don’t want to have to wait to get their answers. It shouldn’t be surprising that transit passengers expect the same level of service and instant gratification. In the transit world, this […]
By Richard Tackett with reporting by David Hubbard Vericom LLC has been providing precise, easy-to-use engineering test systems for 35 years. In 1984, Roger McCumber, along with fellow ‘hot rod’ and drag-racing enthusiasts, wanted to create a device to test the speeds of performance cars and motorcycles. That lead to the development of one of […]