For Steve Spade, general manager of Sun Tran, Sun Van and Sun Link in Tucson, Arizona, transit service is about creating “raving fans.” Drawn from “Raving Fans: A Revolutionary Approach to Customer Service,” a book by Ken Blanchard and Sheldon Bowles, this theory posits that all businesses should be focused on understanding customer expectations. Once […]
By Roger Helmy, Trapeze Group Time and time again, when we have faced adversities, we have rallied only to become even stronger. The COVID-19 pandemic is no different. While COVID-19 brought new challenges to transit, it also showed us the importance of making sure transit is positioned to manage whatever challenges lay ahead. We need […]
As various industries do their part to support social distancing measures, the “new normal” way of operating has posed challenges, and driven innovation. The transit industry is no exception, and as transit operators have continued to play a key role in supporting essential services and providing transport for those who need it, they have also […]
The Central Ohio Transit Authority (COTA) provides fixed-route and paratransit services for greater Columbus and Central Ohio — orchestrating more than 19 million annual passenger trips for the area’s 1.2 million residents. COTA has around 1,170 employees and maintains a fleet of 321 fixed-route transit vehicles, 75 paratransit vehicles, and 12 micro-transit vehicles. As such, […]
Last month BUSRide Maintenance convened a remote meeting to discuss the intricacies of bus collision work, the benefits of refurbishment and remanufacturing, and the dangers of miscalculating major repairs. These are the results of that discussion. Our panelists: Ed Harmon – National Director of Operations, Southwest Region – ABC Companies Steve Walther – Collision Manager […]
ABC Companies is helping operators meet the challenges of passenger transport and driver safety in the post-pandemic era. The company’s CLEANS™ (Contact Limitation & Eradication of Airborne Noxious Systems) product suite offers business owners a “layered” approach to enhance safety measures for passengers onboard, and more importantly for their drivers. “Making drivers and riders feel […]
By Richard Tackett In the wake of the COVID-19 outbreak, safety — and, notably, sanitization — is paramount for bus passengers and transportation. Comprehensive maintenance and safety procedures are critical not only for day-to-day operations, but for the public’s faith in group transportation. The pre-trip vehicle inspection is of greater concern than ever before. Verifiability […]
MCI packages resources to keep motorcoach travel moving ahead As operators resume their schedules and rebuild business, MCI is dedicating itself to helping customers get back on the road with new processes and procedures—and a strong emphasis on passenger care. “Our main goal is to support our customers’ efforts to inspire passengers to ride again […]
For this special section, BUSRide consulted with key figures from some of the foremost product and service providers in both the motorcoach and transit industries. They discussed the levels of support, customization, and service provided for their customers, demonstrating why it is often after-sale interactions between vendors and customers that are most important. Contributing to […]
The following letter from TripSpark details solutions your agency can use to adapt to circumstances as we are all impacted by COVID-19. We know that the transit industry faces new challenges every day, but no one could have predicted today’s changing landscape. We want to start by expressing our support for you and your team. We […]