An effective dispatch department can keep a motorcoach operation feeling less like a circus, and more like a well-oiled machine. As a central hub of an operation, dispatch is like the ringleader, capable of taming the beast—or at least keeping the chaos organized, and putting out fires with quick thinking and problem solving.
The easiest, fastest and least expensive measure bus and motorcoach operators can take to make a lasting impression is to keep the vehicles washed and shining. How clean is clean? A question both private and public operators are asking to promote a more positive public image and a more inviting option to upscale riders.
The extra care given to the exterior surfaces of transit buses has become a greater concern with the advent of sophisticated bus-wrap advertising, and with transit buses sporting a more polished upscale appearance. A bus wash system represents a significant capital investment from initial planning to installation.
It is somewhat easy to understand why those sleek silver and purple buses that connect to METRO light rail service at Sycamore Station in Mesa, AZ, were upstaged on December 27, 2008.
With the much-celebrated grand opening of the new 20-mile light rail system, the new Valley Metro LINK bus rapid transit (BRT) service quietly began its own operations giving thousands of celebrants passage to the grand opening festivities at METRO’s most visited station.
With departures and arrivals as punctual as clockwork the Red Arrow is the lifeline travelers rely on to carry them up and down the Canadian province of Alberta. Commuters of every ilk have integrated the luxury motorcoach service into their regional travel to and from Calgary, Red Deer, Edmonton and Fort McMurray. The bonus is a ride more comfortable and convenient than any transportation service they have ever experienced. Passengers say they view the Red Arrow, a division of the Pacific Western Transportation group of companies, as their perfect solution — just as its founder and chairman Robert B. Colborne originally envisioned.
Bus fires continue to be a pervasive problem for our industry. Speaking before the recent Commercial Vehicle Safety Alliance (CVSA) safety summit in Washington D.C., I presented on the precise causes and origins of motorcoach fires, noting that insurance and government data indicate that across the United States two buses on average catch fire each day.