Through technological advancements and the advent of social media, consumer expectations are at an all-time high. Consumers have become independent in information gathering and don’t want to have to wait to get their answers. It shouldn’t be surprising that transit passengers expect the same level of service and instant gratification. In the transit world, this […]
By Michael Terry President and CEO IndyGo Indianapolis, IN Delivering public transportation in American cities requires managerial tenacity and dedication to providing vital service as part of our nation’s infrastructure. Many systems across the country struggle to keep vital transit services on the street due to pressures of the economy on the industry. Costs for […]
Two drivers from Peter Pan Bus Lines, Springfield, MA, Edward C. Hope and Everett L. Anderson representing Amalgamated Transit Union Local 1512, are the 2009 inductees into the BUSRide Driver Hall of Fame presented by 5Star Products.
One stormy day in June in Pinellas County, FL, PSTA bus driver Don Dillon drove by a large palm tree burning after a lightning strike next to a home and immediately pulled over to report the fire to his dispatch. He then ran and knocked on the door, hopped the fence and banged on the back windows.
Jason Pollard, a quick thinking operator for Connecticut Transit (CTTRANSIT), Hartford, CT, and a team of supervisors faced a bizarre scene an agency could never anticipate. Deadheading an empty bus to his route start one early morning in late January, Pollard encountered a man and a woman in the breakdown lane running toward him. As she approached, he realized the woman was trying to escape a frenzied attacker.
