Through technological advancements and the advent of social media, consumer expectations are at an all-time high. Consumers have become independent in information gathering and don’t want to have to wait to get their answers. It shouldn’t be surprising that transit passengers expect the same level of service and instant gratification. In the transit world, this […]
By Michael Terry President and CEO IndyGo Indianapolis, IN Delivering public transportation in American cities requires managerial tenacity and dedication to providing vital service as part of our nation’s infrastructure. Many systems across the country struggle to keep vital transit services on the street due to pressures of the economy on the industry. Costs for […]
Jason Pollard, a quick thinking operator for Connecticut Transit (CTTRANSIT), Hartford, CT, and a team of supervisors faced a bizarre scene an agency could never anticipate. Deadheading an empty bus to his route start one early morning in late January, Pollard encountered a man and a woman in the breakdown lane running toward him. As she approached, he realized the woman was trying to escape a frenzied attacker.
Hiring and retaining highly qualified drivers is among an operator’s greatest challenges. With increased ridership and greater focus on public transportation, the pressure to find safe and responsible drivers becomes more crucial as bus operations experience further expansion, but it is not necessarily risky business.