Purchasing a shuttle bus isn’t just about specs or passenger capacity; it’s about ensuring predictable costs, safe operations, and long-term peace of mind. At the center of that guarantee is one critical factor buyers often overlook: the warranty. For many buyers, warranty terms can be the difference between predictable operating costs and unexpected financial […]
A candid discussion on how operators can navigate margins, payments, and brand perception when working with brokers and other intermediaries. By Brian Dickson To explore these concerns from another perspective, I sat down with Harald Kruse, CEO of Global Charter Services, the parent company of BusBank. Harald has been working to position BusBank as more […]
A company cannot have good products without good people. At STER Seating, culture isn’t just a corporate buzzword—it’s the foundation of everything they build. In the transit seating industry, where passenger comfort meets operational demands and safety requirements, one truth stands above all others: exceptional products come from exceptional people. STER Seating has built […]
By Brandon Buchanon The Bus Industry Safety Council (BISC) and the Bus Maintenance & Repair Council (BusMARC) are organizations sponsored by the American Bus Association (ABA) and several supporting partners committed to motorcoach safety. The safety of our passengers, drivers and buses is the number one priority for our industry. Fortunately, we have a […]
As I write this article in early April, the Dow has experienced another turbulent Monday following last week’s losses. This downturn has led to a decline of nearly 10 percent since the beginning of 2025, with other indices reflecting similar trends. Several factors may contribute to this recent sell-off. Still, a key catalyst is […]
For Steve Spade, general manager of Sun Tran, Sun Van and Sun Link in Tucson, Arizona, transit service is about creating “raving fans.” Drawn from “Raving Fans: A Revolutionary Approach to Customer Service,” a book by Ken Blanchard and Sheldon Bowles, this theory posits that all businesses should be focused on understanding customer expectations. Once […]
By Roger Helmy, Trapeze Group Time and time again, when we have faced adversities, we have rallied only to become even stronger. The COVID-19 pandemic is no different. While COVID-19 brought new challenges to transit, it also showed us the importance of making sure transit is positioned to manage whatever challenges lay ahead. We need […]
As various industries do their part to support social distancing measures, the “new normal” way of operating has posed challenges, and driven innovation. The transit industry is no exception, and as transit operators have continued to play a key role in supporting essential services and providing transport for those who need it, they have also […]
Last month BUSRide Maintenance convened a remote meeting to discuss the intricacies of bus collision work, the benefits of refurbishment and remanufacturing, and the dangers of miscalculating major repairs. These are the results of that discussion. Our panelists: Ed Harmon – National Director of Operations, Southwest Region – ABC Companies Steve Walther – Collision Manager […]
By Richard Tackett In the wake of the COVID-19 outbreak, safety — and, notably, sanitization — is paramount for bus passengers and transportation. Comprehensive maintenance and safety procedures are critical not only for day-to-day operations, but for the public’s faith in group transportation. The pre-trip vehicle inspection is of greater concern than ever before. Verifiability […]