Operations Archives - BUSRide


Redefining the Standard: A Legacy of Listening, A Future of Innovation

  By Roman Cornell, CEO, ABC Companies   A Legacy Built on Listening For more than fifty years, listening has guided how we serve the industry. It started with my grandfather, who built this business by walking into shops and asking technicians what they needed most. That same approach still drives us today. Every conversation […]

Fleet Finance Summit 2025

  As the motorcoach industry looks toward the new year, financial conditions, lending confidence, and long-term demand remain top of mind for operators and suppliers alike. Moderated by Victor Parra, BUSRide convened representatives from Wells Fargo Equipment Finance and Customers Commercial Finance for a wide-ranging conversation on the industry’s current financial health, emerging challenges, and […]

Execution Over Everything: How STER Seating’s Interdependent Culture Delivers Results When It Matters Most

  In transit seating, strategy doesn’t win contracts—execution does. At STER Seating, every department understands one fundamental truth: we succeed or fail as a team. The transit industry is littered with companies that had great products and compelling value propositions, yet struggled because they couldn’t execute consistently when customers needed them most. “Brands live or […]

How Local Transportation Agencies Can Maintain the Highest Possible Uptime

By Fleetio Staff The responsibility of public transportation agencies across urban and rural America extends far beyond just moving people. When buses or rail vehicles go down, families miss work, students miss class, and entire local economies feel the ripple effects. According to the 2025 APTA Public Transportation Fact Book, transit systems provided 7.66 billion […]

Warranty Confidence: What Buyers Should Know When Purchasing Shuttle Buses

  Purchasing a shuttle bus isn’t just about specs or passenger capacity; it’s about ensuring predictable costs, safe operations, and long-term peace of mind. At the center of that guarantee is one critical factor buyers often overlook: the warranty. For many buyers, warranty terms can be the difference between predictable operating costs and unexpected financial […]

The Broker–Operator Relationship: A Conversation with BusBank’s Harald Kruse

A candid discussion on how operators can navigate margins, payments, and brand perception when working with brokers and other intermediaries. By Brian Dickson To explore these concerns from another perspective, I sat down with Harald Kruse, CEO of Global Charter Services, the parent company of BusBank. Harald has been working to position BusBank as more […]

When Every Journey Matters: How STER Seating’s People-First Culture Drives Transit Innovation

  A company cannot have good products without good people. At STER Seating, culture isn’t just a corporate buzzword—it’s the foundation of everything they build. In the transit seating industry, where passenger comfort meets operational demands and safety requirements, one truth stands above all others: exceptional products come from exceptional people. STER Seating has built […]

Amp Up Your Motorcoach Safety & Compliance Program this Summer with the Bus Industry Safety Council and the Bus Maintenance & Repair Council

  By Brandon Buchanon The Bus Industry Safety Council (BISC) and the Bus Maintenance & Repair Council (BusMARC) are organizations sponsored by the American Bus Association (ABA) and several supporting partners committed to motorcoach safety. The safety of our passengers, drivers and buses is the number one priority for our industry. Fortunately, we have a […]

Navigating Economic Uncertainty: Strategies for Financial Resilience in Challenging Times

  As I write this article in early April, the Dow has experienced another turbulent Monday following last week’s losses. This downturn has led to a decline of nearly 10 percent since the beginning of 2025, with other indices reflecting similar trends. Several factors may contribute to this recent sell-off. Still, a key catalyst is […]

Tucson’s Sun Tran makes it easy to give riders real-time information

For Steve Spade, general manager of Sun Tran, Sun Van and Sun Link in Tucson, Arizona, transit service is about creating “raving fans.” Drawn from “Raving Fans: A Revolutionary Approach to Customer Service,” a book by Ken Blanchard and Sheldon Bowles, this theory posits that all businesses should be focused on understanding customer expectations. Once […]