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Mystery riders lend an extra set of eyes and ears

In an industry where safety compliance and customer service make or break reputations, bus professionals need to know their interests are in good hands out on the road.

Tough work, but some people get to do it

It is essentially unreasonable in this day and age to think an affluent demographic will choose to ride a coach on trips more than a few hundred miles.

Never underestimate the dangers in any accident

Typically we think wheel bearing fires occur strictly as the result of traveling for long durations at highway speeds. Not so. In September I experienced a situation so innocuous I never thought it would ultimately cause a wheel bearing fire.

BUSRide Road Test: The Volvo 9700

As operators in North America begin to take delivery on Volvo 9700s, Brad Hunter, general manager of Orion Pacific, a family-owned charter tour operation established in 1985 in Orange, CA, agreed to take the coach on the BUSRide Road Test and offer his objective assessment. Orion Pacific operates a mixed fleet of Prevosts and Van Hools.

The new Spirit of Mobility pioneers Random Access

ARBOC Mobility, Middlebury, IN, worked eight years to perfect its concept of the low-floor paratransit bus debuted one year ago. The Spirit of Mobility bus begins where minimum ADA requirements end; conceived to provide easy and equal access for all passengers, which certainly includes those using wheelchairs, scooters and walkers.

NTA announces new criteria for China Inbound Program

The National Tour Association (NTA), Lexington, KY, has announced new criteria for participation in its China Inbound Program. In conjunction with the China National Tourism Administration and the U.S. Department of Commerce, NTA issued changes in order to ensure Chinese group leisure travelers to the United States have a safe and quality vacation experience.

The Freedom Bus rolls with a little help from its friends

As pastor of the Terrestrial Temple Church of God In Christ, Muncie, IN, and an active member of the Martin Luther King Dream Team, James Lawson has a keen sense of history and how it can inspire and motivate young people.

FirstGroup America commits to a smaller carbon footprint

Environmental consciousness has a definite effect on corporate policy. Corporate social responsibility programs are transforming forward-looking companies like FirstGroup America, challenging leadership to take a hard look at fuel choices, driving techniques and improved vehicle technology.

Turn regulations into policy to ensure compliance

I do not need a crystal ball to tell me what comes to mind for most bus company owners when they hear the word compliance. I already know they would say DOT regulations.

Daimler keeps its faith in fuel cells

The many innovations at the UITP conference and exhibition in June in Vienna, Austria, may have overshadowed the significance of the latest generation of fuel cell bus from Mercedes-Benz.