From crashes to enforcement operations, reports indicate there is plenty of room for improvement in ensuring bus operators transport passengers in a safe manner. This industry has always hung its hat on the premise it is the safest form of ground transportation. However, in the mind of the public consumer, events over the past year have assaulted the reputation of motorcoach operators. Well-documented and publicized incidents coupled with the lesser-known and surprisingly high rate of vehicles and drivers placed out-of-service during enforcement blitzes erode the public trust and lend to an adversarial environment for enforcement.
When customers speak, the response is faster and better
Dayton RTA, Dayton, OH, always tries to provide the best possible transit service. As hard as we try, as a public agency we know we are going to receive comments and complaints about an RTA experience at one time or another.
Posted in Operations
Posted by Editors
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