The Southwest of public transit bus companies By Mary Sue O’Melia If there is an incident that causes a significant delay in service or inconvenience for your customers, what are your policies and practices for dealing with the customer? How does your agency define good customer service? Poor customer service examples In the past month, […]
The benefits of cloud-based management By Estee Woods As riders become more “wired,” transit agencies are modifying their services to be more in line with modern technology. Cloud-based management frees up agency resources in this regard, enabling agencies to reduce their in-house responsibilities and provide faster, better service for riders. King County, WA, has become […]
The benefits of telematics and driver coaching By Dick Mahany Gone are the days of fleets being out of communication with drivers until they return from a trip. As technology has advanced and become more affordable, fleet managers have discovered more ways than ever to improve the performance of their drivers and track the movement […]
Technology drives accessibility By Ryan Lamb Since the advent of the Americans with Disability Act (ADA) of 1990, accessibility for people with disabilities who rely bus transportation is evolving steadily toward a state of equal access for all passengers; those with mobility challenges using walkers, wheelchairs and scooters, to mothers with strollers, to the elderly. […]
Reenergizing the industry WTS Transportation YOU Summit attracts more young women to industry In Late June, in the midst of marriage equality and affordable healthcare wins for the U.S., senior U.S. Department of Transportation administrators, agencies such as the National Transportation Safety Board (NTSB) and Washington Metropolitan Area Transit Authority (WMATA), and high-profile leaders from […]
Company safety starts with culture NTSB Leader speaks to motorcoach Industry at Bus Industry Safety Council Members of the Bus Industry Safety Council (BISC) heard from one of the nation’s top transportation safety experts during its recently concluded three-day annual summer meeting in Baltimore, June 22-24. National Transportation Safety Board (NTSB) Member Earl Weener Ph.D. […]
Simplifying the complex fare revenue management landscape By Floyd Diaz In 2015, transit managers can walk into the office and have the total revenue generated for all transit activities over the last 24 hours on display to greet them. They have instant access to the details that make up that number; by pass type, by […]
Revenue management best practices By The SPX Genfare Team Being a responsible transit agency takes focus, resiliency and determination. There are so many facets of the business that must run efficiently and that fall within fiduciary responsibilities. One of the most important areas for an agency is revenue management. How does an agency ensure an […]
The new vehicle from Prevost passes muster on the Arrow Stage Lines training route Earlier this year, Prevost delivered a 2015 model H3-45 to Phoenix, AZ, for an Official BUSRide Road Test. While the noticeable differences from previous year models are few, new technology to advance driving safety as well as heightened operating efficiency were […]
NOTICE JEFFERSON LINES REQUEST FOR PROPOSALS (RFP) FOR OVER THE ROAD DIESEL POWERED BUSES Proposal No. 04062 – 2015 Jefferson Partners L. P. (dba) Jefferson Lines with administrative offices located at 2100 East 26th Street, Minneapolis, MN 55404, is requesting proposals for retrofit/refurbishment of up to five buses as identified in the RFP, Section D: […]