A standing joke at the headquarters of the Stagecoach Group, Perth, Scotland, is how the staff must be ready on Monday mornings to hear of some new project that co-founder and chief executive Brian Souter has dreamed up over the weekend. The man is always thinking of novel ideas to drive the company forward, and many of them have been very successful. Stagecoach is without doubt the most innovative bus operator in the United Kingdom.
Hiring and retaining highly qualified drivers is among an operator’s greatest challenges. With increased ridership and greater focus on public transportation, the pressure to find safe and responsible drivers becomes more crucial as bus operations experience further expansion, but it is not necessarily risky business.