For Steve Spade, general manager of Sun Tran, Sun Van and Sun Link in Tucson, Arizona, transit service is about creating “raving fans.” Drawn from “Raving Fans: A Revolutionary Approach to Customer Service,” a book by Ken Blanchard and Sheldon Bowles, this theory posits that all businesses should be focused on understanding customer expectations. Once […]
By Roger Helmy, Trapeze Group Time and time again, when we have faced adversities, we have rallied only to become even stronger. The COVID-19 pandemic is no different. While COVID-19 brought new challenges to transit, it also showed us the importance of making sure transit is positioned to manage whatever challenges lay ahead. We need […]
Through technological advancements and the advent of social media, consumer expectations are at an all-time high. Consumers have become independent in information gathering and don’t want to have to wait to get their answers. It shouldn’t be surprising that transit passengers expect the same level of service and instant gratification. In the transit world, this […]
Mike McDonal – Director, Regulatory Compliance and Industry Relations – Saucon Technologies Christian Riddell – President – United Bus Technology Fred Fakkema – Vice President, Compliance – Zonar Systems The “grandfather clause” allowing operators to use automatic on-board recording devices (AOBRDs) in lieu of electronic recording devices (ELDs) is rapidly approaching expiration. Per Section 395.15 […]
The team at Kansas City Area Transportation Authority (KCATA) considers the agency a leader in Smart City deployment — increasing operational efficiency by continuously rolling out technology and data-gathering tools on the cutting-edge of public transit. To that effect, KCATA has been hard at work on expanding MAX, the city’s Bus Rapid Transit (BRT) line. […]
By Michael Taylor As more shuttle and paratransit fleet owners face pressure to reduce emissions and create a cleaner and safer environment for their communities, many operators have turned to alternative propulsion options like propane autogas and electric to reach sustainability goals. Prior to making the transition to any alternative fuel, there are several important […]
By Alex Gibson Climate change continues to be top of mind for cities, and across the country city leaders are tirelessly trying to figure out how to get cars off the road and reduce carbon emissions. Revamping public transportation can be the best strategy forward, but most cities approach it the wrong way, spending […]