In today’s fast-paced environment, where the on-demand expectation for real-time information is ever increasing, convenience and ease of access are crucial components in providing seamless and timely information to transit passengers on the go. By Patrik Nilsson The main barrier to increased public transit use is the lack of real-time information. Travelers need timely […]
By Richard Tackett For more than a decade, TransitCheck has been reshaping how public transit agencies approach inspections, safety, and maintenance. Built by Revecorp, an engineering and software development company founded by Dr. Michael St. Denis, TransitCheck evolved from work in emissions and safety testing into a digital inspection (DVIR) platform now used by […]
The Central Ohio Transit Authority (COTA) has been supporting transit riders of Ohio since 1974, providing nearly 12 million passenger trips annually across a 562 square mile service area with approximately 3,000 active transit stops and serving Central Ohio for over 50 years. In mid-2023, COTA was looking to upgrade their CAD/AVL software solution […]
By Joseph Lucci In the charter and motorcoach industry, disorganization is a silent killer. Operators are focused on Maintaining their fleet, hiring drivers, adhering to DOT Compliance, etc. Often times, not being able to harness leads and cultivate new business. Missed quotes, scattered compliance documents, and lost emails chip away at profits and […]
For Steve Spade, general manager of Sun Tran, Sun Van and Sun Link in Tucson, Arizona, transit service is about creating “raving fans.” Drawn from “Raving Fans: A Revolutionary Approach to Customer Service,” a book by Ken Blanchard and Sheldon Bowles, this theory posits that all businesses should be focused on understanding customer expectations. Once […]
By Roger Helmy, Trapeze Group Time and time again, when we have faced adversities, we have rallied only to become even stronger. The COVID-19 pandemic is no different. While COVID-19 brought new challenges to transit, it also showed us the importance of making sure transit is positioned to manage whatever challenges lay ahead. We need […]
Through technological advancements and the advent of social media, consumer expectations are at an all-time high. Consumers have become independent in information gathering and don’t want to have to wait to get their answers. It shouldn’t be surprising that transit passengers expect the same level of service and instant gratification. In the transit world, this […]
Mike McDonal – Director, Regulatory Compliance and Industry Relations – Saucon Technologies Christian Riddell – President – United Bus Technology Fred Fakkema – Vice President, Compliance – Zonar Systems The “grandfather clause” allowing operators to use automatic on-board recording devices (AOBRDs) in lieu of electronic recording devices (ELDs) is rapidly approaching expiration. Per Section 395.15 […]
The team at Kansas City Area Transportation Authority (KCATA) considers the agency a leader in Smart City deployment — increasing operational efficiency by continuously rolling out technology and data-gathering tools on the cutting-edge of public transit. To that effect, KCATA has been hard at work on expanding MAX, the city’s Bus Rapid Transit (BRT) line. […]
By Michael Taylor As more shuttle and paratransit fleet owners face pressure to reduce emissions and create a cleaner and safer environment for their communities, many operators have turned to alternative propulsion options like propane autogas and electric to reach sustainability goals. Prior to making the transition to any alternative fuel, there are several important […]