To further its strategy to continually improve customer service and support, Motor Coach Industries (MCI), Schaumburg, IL, has melded its private, public and Setra new coach sales teams into one cohesive group, which Patrick Scully now leads as executive vice president Sales and Marketing for MCI. The intent of this move is to provide customers with one point of contact for all new coach sales. MCI says the reorganized sales team will be responsible for selling MCI and Setra products to both public and private sector customers alike.
“We are making this move for several reasons,” says MCI President and CEO Rick Heller. “We have heard from customers who have said they would prefer one sales contact for either MCI or Setra purchases and we are ensuring we meet that customer requirement. “We will have a tightly unified sales organization focused on customer responsiveness. This new sales structure will give customers greater access to the great deal of experience and talent at MCI.”
Under the new structure, there will be one key new coach sales contact representing MCI and Setra brands to both private and public sector customers. The pre-owned sales team based out of the MCI service centers remains unchanged.
Scully reports to Pat Ziska, who continues as vice president of the field sales group, as well as other members of the team. Mitch Guralnick continues as head of the pre-owned sales group. Mike Denny heads up a new Sales and Financing Operations group. Brent Maitland leads the newly formed Marketing team. Tom Wagner will be responsible for major commuter accounts and Pam Lawrence will support the group’s administrative needs.
Following his tenure with Daimler Bus North America as chief commercial officer, Scully joined MCI in 2012 as vice president of Public Sector Sales and Marketing when MCI acquired the U.S. and Canadian distribution rights for Setra motor coaches.
“I’m honored to be leading such an experienced and dedicated MCI sales team,” says Scully. “ The higher degree of responsiveness we will achieve through a seamless operations structure together with smaller, more focused regions will improve our already high customer service levels.”