The International Motorcoach Group (IMG) announced Brown Coach as the 2017 “Operator of the Year” at their annual Strategic Alliance Meeting in Nashville.
The award was accepted by Stephen Brown, vice president, Brown Coach, on behalf of his brother Robert, their families and the entire team at Brown Coach who made this recognition possible.
Each year, IMG recognizes one of their own for this great honor, with the award based on criteria of: operational excellence; safety performance; best practices; community and motorcoach industry involvement; and engagement within the International Motorcoach Group.
A panel of the past three winners, Autocar Excellence, Starr and Southern Coaches, had the unenviable task of choosing the eventual winner.
“Over 17 years ago, we were invited to become a Shareholder company of IMG,” Brown said in front of IMG member and partner companies. “Our involvement in the IMG organization has helped Brown Coach achieve many milestones, raise the bar in service excellence, and grow to where we are today. I am truly honored to receive this award.”
Brown Coach began in 1980 with just nine motorcoaches bearing the family name. Over 37 years the company has grown into a diversified fleet that provides charter, commuter, and tour services with 36 motorcoaches and over 225 school buses. Brown Coach has been active in many areas of IMG, including the development of the IMG Driver Training program, one of the first such training programs in the industry.
“This is a wonderful choice as IMG’s Operator of the Year,” said Bronwyn Wilson, president of IMG. “Brown Coach are committed to safety, training and customer service excellence, a true testament to outstanding core values that mirror IMG’s”
As is tradition, IMG unveiled the “Operator of the Year” Motorcoach, designed and painted by Turbo Images, featuring Brown’s logo along with a background collage depicting signature travel images of their upstate New York location.
As the leading motorcoach operator network in North America, IMG comprises 57 primarily independently owned premier motorcoach companies. These 57 companies vary in size, region and in diversity of business models with a range of offerings, including bus charters, escorted tours, limousines, and school buses. Charter services include sports travel, corporate and meetings, family reunions, club outings, sightseeing tours, sporting events, business excursions, church gatherings, wedding shuttles and more. The members of IMG operate more than 7,000 vehicles in the United States and Canada. Each year, more than 21 million charter and tour customers count on IMG members to provide charter services. IMG is an invitation-only organization.