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Risk

Turn customers to the rest of the story

From crashes to enforcement operations, reports indicate there is plenty of room for improvement in ensuring bus operators transport passengers in a safe manner. This industry has always hung its hat on the premise it is the safest form of ground transportation. However, in the mind of the public consumer, events over the past year have assaulted the reputation of motorcoach operators. Well-documented and publicized incidents coupled with the lesser-known and surprisingly high rate of vehicles and drivers placed out-of-service during enforcement blitzes erode the public trust and lend to an adversarial environment for enforcement.

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Driver error is the issue

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Most state transportation departments that conduct commercial vehicle inspections focus primarily on the vehicle, when in fact vehicular issues represent only 5- percent of all moving violations.

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Differences and standards prescribe retrofit options

My last column [BUSRide, January-February 2010, Risk Management] focused on the decision many operators could soon face with regard to retrofitting seatbelts to the existing fleet. Such a decision will ultimately come down to several factors that include cost, restraint capabilities, customer demand and risk.

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Retrofitted seat belts could come at a price

Last year it became clear that the government would issue a seatbelt mandate for new motorcoaches. This would not come as a complete surprise to the industry given recent high profile fatal accidents involving ejections, and especially the motorcoach-specific crash testing NHTSA has conducted on the effectiveness of passenger restraints.

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Failsafe is not always failing to safety

Over the past several months I have had two experiences with anti-lock braking systems (ABS) that pointed to an unsafe condition both for the vehicle and the driver.

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FirstGroup America stresses world-class safety

Mike Murray, president and CEO, FirstGroup America, spoke at the National Safety Council 96th Congress and Expo in October in Orlando, FL, on the role of EHS in an economic downturn, and why companies cannot afford to downgrade safety programs in a recession. He says safety is fundamental to customer service and the value of human life never changes, regardless of current economic conditions.

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FMCSA raises safety requirements for new bus and coach entrants

The U.S. Department of Transportation Federal Motor Carrier Safety Administration (FMCSA) New Entrant Safety Assurance Process rule took effect December 16, 2009. The rule requires newly registered truck and bus companies to meet stricter safety requirements.

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Never underestimate the dangers in any accident

Typically we think wheel bearing fires occur strictly as the result of traveling for long durations at highway speeds. Not so. In September I experienced a situation so innocuous I never thought it would ultimately cause a wheel bearing fire.

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Turn regulations into policy to ensure compliance

I do not need a crystal ball to tell me what comes to mind for most bus company owners when they hear the word compliance. I already know they would say DOT regulations.

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Fix it before it breaks

In unyielding market conditions, bus and motorcoach operators are casting a wide net in an effort to strengthen performance and improve the bottom line. One area executives can make improvements is in commercial insurance programs.

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©2013 BUSRide Magazine. All Rights Reserved. Content on this website is copyrighted and may not be reproduced in while or in part without the express written consent of the publisher.

© 2010-2014 BUSRide Magazine All Rights Reserved. Content on this web site is copyrighted and may not be reproduced in whole or in part without the express written consent of the publisher.